Introduction

Use this guide for the removal and replacement of the HP 14-dq5009nr Wi-Fi Card. If your HP 14-dq5009nr is experiencing connectivity issues, use this step-by-step guide to ensure a smooth and safe experience.

A Wi-Fi card is a small internal component responsible for providing wireless connectivity to the internet via Wi-Fi networks. In this model, the card supports Wi-Fi 6 and Bluetooth 5.2. A faulty Wi-Fi card can cause dropped connections, inability to detect networks, or poor signal quality.

Before replacing the Wi-Fi card, confirm whether it's the source of your issue. Common symptoms include:

  • No Wi-Fi networks showing up
  • Frequent disconnections
  • Wi-Fi card not appearing in Device Manager

Safety Information

  • Power Off and Disconnect Battery: Always power off the laptop completely and disconnect the battery before attempting repairs to avoid electric shock or shorting internal components.
  • Electrostatic Discharge: Use an ESD-safe work surface and wrist strap to avoid damaging sensitive internal electronics.
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    • Peel the rubber feet off the bottom casing to reveal hidden screws.

    • Keep the rubber feet for reassembly.

    • Make sure the device is completely powered off before replacement.

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    • Use a Philips #0 screwdriver to remove the eight screws from the back case.

    • Six 7 mm-long screws.

    • Two 4.8 mm-long screws

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    • Use a plastic opening tool to separate the back case from the palmrest keyboard assembly. Gently pry the back cover from the device.

    • Start from a corner of the device and run the opening tool along the edge of the cover to release the clips before you separate them.

    • Be careful to not bend or crack the back cover.

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    • Use a Phillips #0 screwdriver to remove the four 3 mm screws that secure the battery to the chassis.

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    • Angle the battery up slightly and gently pull it from the socket on the motherboard.

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    • Slide a thin, ESD-safe pry tool or angled tweezers under the metal neck of the Wi-Fi connector (as close to the head as possible) and lift straight up from the board.

    • When working with coaxial cable connectors, it's key to always lift the head straight up. If pried on at an odd angle, you risk breaking the socket off of the board underneath.

    • Use tweezers to hold the connector in place over its socket and gently press down with your finger or a spudger—the connector should "snap" into place. If you're having trouble, reposition the head and try again.

    • Don't try to force the connector into place or you may permanently damage it.

    • Use the Phillips #0 screwdriver to remove the single 3 mm screw from securing the Wi-Fi card to the motherboard.

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    • With the screw removed, the Wi-Fi card will pop up at a shallow angle.

    • Grip the end of the Wi-Fi card and pull it away from the connector to remove it.

Conclusion

To reassemble your device, follow these instructions in reverse order. Take your e-waste to an R2 or e-Stewards certified recycler.

Ryan Turner St Pierre

Member since: 12/02/25

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