Introduction
Is your device failing to boot, frequently crashing, giving you blue screens? If said case is so, you may have damaged RAM. The RAM is a vital component of your device that is responsible for storing short term information. In the event of it being damaged your device will not operate.
Tools
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Insert a nylon spudger into the seam between the lower case and chassis.
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Pry around the entire perimeter until the lower case fully releases.
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Remove the lower case.
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Two clips secure each RAM module in place, one on each side. Using your fingers, spread the clips away from the RAM module.
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Slide the RAM module straight out to remove it.
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To reassemble your device, follow the above steps in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting or ask our Answers community for help.