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I had recently upgraded my laptop from Windows 8.1 to 10. Since the upgrade, I am unable to connect my Android devices as MTP (or Portable Media Player) devices on Windows.

The devices that I am using are Nexus 4, Samsung Grand 2 and Kindle Fire HD 7". Prior to the upgrade I was able to view these as Portable Devices.

All of these are displaying as Android ADB devices. I have tried the usual procedure of deleting that from Device Manager, and choosing Windows to choose an appropriate driver.

Windows 10 doesn't even display an option to add these as MTP USB devices or USB Composite Devices.

I have attempted to connect these devices to another Windows 8 machine that I have and they work pretty fine.

Can someone help me with a solution?

Shyam Kumar Sundarakumar
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4 Answers4

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MTP is a protocol associated to Windows Media Player but Windows 10 does not include the WMP. The Media Feature Pack for N and KN versions of Windows 10 will install Media Player and related technologies on a computer running Windows 10 N or Windows 10 KN editions. For further information, please see http://support.microsoft.com and query the Knowledge Base for the article number KB3010081. So, download "Windows10-KB3010081-x86.msu" or "Windows10-KB3010081-x64.msu" from "http://www.microsoft.com/en-US/download/details.aspx?id=48231" and install it. The problem will be solved!

The new package to download is: https://support.microsoft.com/en-us/kb/3099229
As in the documentation:

This update supersedes update 3010081 in Windows 10 build 1511.

New version for Windows anniversary update 1607 KB3133719 https://support.microsoft.com/en-us/kb/3133719

New version for Windows 1709 and above: https://www.microsoft.com/en-us/software-download/mediafeaturepack
Other versions: https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions#section-1

Hound
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FrankenWidget
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4

After Windows 10 Creators (15063) update to get it working I had to navigate to the C:\Windows\INF folder then find a file called wpdmtp.inf and install it by right clicking on it.
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Matija Grcic
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2

I remedied this with my HTC by updating to the latest USB driver. I'd recommend looking on your manufacturer's website for updated drivers. Failing that, trying choosing one of the generic Windows MTP drivers.

Alec
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2

The download of the Media Package may solve this, however I don't have Media Player at home on my Windows 10 Pro N Machine & can connect my removable devices perfectly fine.

You may need to download the Android drivers from Google's page here: http://developer.android.com/sdk/win-usb.html

This is part of the Android SDK, so when you download it, select the USB Driver Package and install that. I had some issues with Windows 7 and Android Drivers, Windows 8 seemed to fix it hence why 10 is fine for me.

Give that a try though and let us know how you get on :)

HTH

James
  • 738