Managing enterprises with advanced ICT

The purpose of this wikibook is to explain basic terms from the fields: informatics, information systems, system analysis, information technologies. Its primary learning objective is to prepare a student (a future manager) to assess, analyze, select, acquire, manage and maintain an information system for his/her company.

The target group of these selected chapters are students of management study programmes of business schools or applied science faculties.

A manager who want to manage their company with the support of information technologies should be familiar with basic terms such as:

• Information system
• Information technology
• Information and communications technology
• Enterprise software
• Application software
• Web application
• Mobile application

A manager is often confronted which type of software to use. Which is better, proprietary or open-source?

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• Proprietary software
• Open-source software

Outsourcing IT-related services is often a good choice for a manager, especially if there is no IT department within the company.

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• Managed services

Each part of a company requires different type of an information system. The most common types of information systems are:

• Management information system
• Enterprise resource planning
• Document management system
• Customer relationship management
• Human resource management system
• Business intelligence
• Business process management

When it comes to acquiring a software and hardware, a manager should decide whether to build their own IT / data center or lease already established one:

• Cloud computing
• Data center

A manager's primary responsibility is to establish a technology strategy for their organization:

• Technology strategy

A modern company includes IT related activities and services such as Service desk, Incident management and similar. A set of good practices was developed and it can be reused also for your organization:

• ITIL

Requirements gathering and analysis is one of the first steps of the company's digital transformation:

• Requirements analysis
• Software requirements specification

A manager's primary responsibility is to ensure the company's continuous delivery of products or services at pre-defined acceptable levels following a disruptive incident:

• Business continuity

Protecting computer systems from information disclosure, theft or damage:

• Computer security