Getting Twilio.Device client error {message: "Cannot register. Token not validated", code: 31204} intermittently during resetup

Asked May 27 '15 at 08:22

Active Jun 20 '19 at 09:53

Viewed 1,215 times

I am getting Twilio.Device client error

{message: "Cannot register. Token not validated", code: 31204}

intermittently during resetup of Twilio.Device.

Can any one tell me what this error implies?

Since I am generating the token correctly, but I think twilio websocket was not able to validate it due to some reason.

Should I try to resetup using the same token or should I generate a new one?

Thanks.

edited Jun 20 '19 at 09:53

NobodysNightmare

asked May 27 '15 at 08:22

satej kumar sahu

Twilio developer evangelist here. Are you able to successfully register on other occasions? Could you share the code you are using to generate the token? – philnash May 27 '15 at 12:36
yes I am able to register on other occasions – satej kumar sahu Jun 03 '15 at 08:39
$token = new Services_Twilio_Capability($account_sid, $auth_token); $token->allowClientOutgoing($app_id); $token->allowClientIncoming($client_name); echo $token->generateToken(1800); – satej kumar sahu Jun 03 '15 at 08:41
Do you generate a new token for each page load? – philnash Jun 03 '15 at 08:46
yes once on page load and 5 mins before expiry time through ajax – satej kumar sahu Jun 04 '15 at 16:49
I would get in touch with help@twilio.com and send them all this information. They'll likely be able to help you more now. – philnash Jun 06 '15 at 08:59
any updates on this? – ecorvo Oct 27 '15 at 19:57
Facing the same issue here @philnash, do you have any updates? – prateek31 Feb 08 '18 at 14:32
I saw the same error today, I have no idea what caused it – szx Feb 08 '18 at 21:57
I heard something recently about clock drift and the `nbf` ("not before") attribute of the JWT header being late and causing the access token to be rejected. Can you check that any tokens that fail (you can do so with https://jwt.io), see what the `nbf` attribute says and check if the token is indeed not yet valid. – philnash Feb 09 '18 at 01:24

0 Answers0