Many people copies/pastes text/data from msword, actually into web forms. 
The standart upper coma character is " ' " this but msword's upper coma is " ‘ " so that lead some problems like turning into "?" character after posting the data.
Is there any way to prevent this rather than using functions like string replacement or regular expressions ?
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        saimcan
        
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                    It's called *handling encodings correctly.* – deceze Oct 15 '15 at 13:45
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                    1your databases collation is most likely incorrect – cmorrissey Oct 15 '15 at 13:47