i have a problem with veeam backup and replication 9. the problem is when i try to restore one of my virtual machines in a new location that it is on my back up server i get an error that [Backup Server Name] Failed to connect to installer service. can some one please help me on this case my windows server is 2012 and my virtual machine is a hyper-v virtual machine.
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I don‘t have the same problem but I know that there is a Known-Issue (mentioned by our Supporter). I can‘t explain the solution but here is a KB: https://www.veeam.com/kb2263 – AzureBaum Nov 18 '18 at 13:37
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i checked version of DLL and service on the Host but there was no mismatch between them,and still couldn't solve the problem – t.khatibi Nov 20 '18 at 06:35
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The step i did to solve this problem is as below: 1. I go to services.msc and restarted Veeam Installer Service. 2. In Veeam software at section backup infrastructure i rescanned all servers and i also set my credentials again. at last i restarted server and the problem was solved.
t.khatibi
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i did not have an ip that has been set to my server, after i set it up, i restarted veeam installer service and it worked. another point was that it had not created c:\backup automatically so i created it manually.
Mehran Dehghan
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