"pip is configured with locations that require TLS/SSL, however the ssl module in Python is not available"

Question

I have the anaconda package and run Spyder. Here is my system information:

anaconda                  2018.12                  py37_0

Python                    3.7.1

pip                       18.1

Dell Inspiron 13 7000 64-bit

I am unable to install anything with pip from the command prompt. I get the following when trying to install numpy for instance (which I already have through anaconda):

pip is configured with locations that require TLS/SSL, however the ssl module in Python is not available.

Requirement already satisfied: numpy in c:\users\uday rallabhandi\anaconda3\lib\site-packages (1.15.4)

pip is configured with locations that require TLS/SSL, however the ssl module in Python is not available.

Could not fetch URL https://pypi.org/simple/pip/: There was a problem confirming the ssl certificate: HTTPSConnectionPool(host='pypi.org', port=443): Max retries exceeded with url: /simple/pip/ (Caused by SSLError("Can't connect to HTTPS URL because the SSL module is not available.")) - skipping

Please help me understand why this is happening.

related: https://stackoverflow.com/questions/41328451/ssl-module-in-python-is-not-available-when-installing-package-with-pip3 — Ray Tayek, Feb 07 '19 at 07:54

score 32 · Accepted Answer · edited Feb 28 '23 at 07:11

32

Here was my process to correct the error, on Windows 10 with Anaconda:

Added the following paths to my environment variables:

/AppData/Local/Continuum/Anaconda3
/AppData/Local/Continuum/Anaconda3/Scripts
/AppData/Local/Continuum/Anaconda3/Library
/AppData/Local/Continuum/Anaconda3/Library/Bin

At this stage, the error message was still there.

From Anaconda Prompt, I installed the latest version of pip:
```
python -m pip install --upgrade pip
```

This appeared to correct the DLL conflict.

edited Feb 28 '23 at 07:11

vvvvv

25,404
19
49
81

answered Sep 02 '19 at 08:38

Inigo Selwood

822
9
20

2

Worked for me on Win10. Why is /Library not added to PATH by anaconda3 by default?! – Dmitry Avtonomov Apr 08 '20 at 17:16
1

This solution was the only one that works for me thank you very much. Win 10 pro – Rafael Díaz Aug 03 '20 at 03:44
2

that solution works. that file `anaconda3\Library\bin\libssl-1_1-x64.dll` should be in `$PATH` – ivan866 Aug 16 '20 at 20:16
Worked for me as well but I didn't have to upgrade pip (Windows 10). @DmitryAvtonomov I think Anaconda installer now gives you the option whether to add to path or not. By defualt the option is not selected and it's "not recommended" – Abdelrahman Shoman Jul 03 '21 at 15:20
If the environment is within QGIS and Anaconda is not in the equation at all, is there an alternative? None of these solutions work for me. – CNIDog Feb 22 '22 at 17:26

score 19 · Answer 2 · answered Feb 05 '19 at 09:35

19

I had exactly the same problem. My computer is exactly the same and the versions of Python and pip are also the same.

It's a dll conflict with libeay32.dll.

I can solve this problem by adding dir path of python which has libeay32.dll (in my case C:\Users\Gabriel\Anaconda3\pkgs\openssl-1.1.1a-he774522_0\Library\bin) in system environment as topmost position.

answered Feb 05 '19 at 09:35

Gabriel Castro Lima

191
3

i have: .../pkgs/openssl-1.1.1a-he774522_0, but no libeay32.dll. where else can i find it for win 8.1? – Ray Tayek Feb 07 '19 at 08:06

score 8 · Answer 3 · answered Feb 29 '20 at 12:02

8

I had the same issue when I created a new environment in anaconda, activated it and tried to install a library with pip. What was missing was:

conda install pip

then everything worked for me.

answered Feb 29 '20 at 12:02

nofoobar

2,826
20
24

Not the same situation as I already had a currently operational pip, but something did get mucked up by me. Either way, this also served to solve my issue before taking the nuclear approach! thanks! – Maxim Nov 10 '22 at 22:37

score 7 · Answer 4 · answered Jan 28 '19 at 02:26

7

Try your install/update with pip3 instead of pip.

answered Jan 28 '19 at 02:26

AFK

412
6
12

score 7 · Answer 5 · edited Mar 01 '19 at 07:14

7

I do not have libeay32.dll in bin folder either, but after adding C:\Users\<user name>\Anaconda3\pkgs\openssl-1.1.1a-he774522_0\Library\bin to the top of path, it is working. This is on Windows 10 64-bit.

edited Mar 01 '19 at 07:14

Cody Gray - on strike

239,200
50
490
574

answered Feb 21 '19 at 05:11

zqcolor

332
2
4
13

score 5 · Answer 6 · answered Jul 17 '19 at 15:28

5

Activate your base conda environment:

conda activate base

answered Jul 17 '19 at 15:28

Bob

5,809
5
36
53

score 4 · Answer 7 · answered Nov 04 '19 at 19:31

4

Adding "<Path to miniconda or anaconda>\Library\bin" folder to PATH solved this problem for me.

answered Nov 04 '19 at 19:31

Student222

3,021
2
19
24

score 1 · Answer 8 · answered Jul 23 '21 at 13:49

1

Add <Path to miniconda or anaconda>\Library\bin folder to PATH or
cd <Path to miniconda or anaconda>\Library\bin>

answered Jul 23 '21 at 13:49

RedEyed

2,062
1
23
26

score 0 · Answer 9 · answered Aug 21 '19 at 12:36

0

Activating the base and then activated my Django environment.

(Django_env) (base) C:\virtual_environment\Django_env> , which actually worked for me.

answered Aug 21 '19 at 12:36

Megha Bhamare

77
1
10

score 0 · Answer 10 · answered Apr 25 '23 at 07:31

just a note how to find wich library is missing

$ python -m ssl
Traceback (most recent call last):
  File "/usr/local/lib/python3.9/runpy.py", line 197, in _run_module_as_main
    return _run_code(code, main_globals, None,
  File "/usr/local/lib/python3.9/runpy.py", line 87, in _run_code
    exec(code, run_globals)
  File "/usr/local/lib/python3.9/ssl.py", line 99, in <module>
    import _ssl             # if we can't import it, let the error propagate
ImportError: libssl.so.1.1: cannot open shared object file: No such file or directory

"pip is configured with locations that require TLS/SSL, however the ssl module in Python is not available"

10 Answers10

Linked

Related