I think you just need to specify the filter message that you wanted, and accept any string in between your targeted message string.
You can try this filter:
{app="xx",filename="xx.log"} |~".*customer : 20.*player : 123456.*|.*player : 123456.*customer : 20.*"
Basically this one will match any log that contain customer : 20 and player : 123456 in any order which one is first and which one is last. Example matched log:
[INFO ] (-Worker-10) com.xx.yy.logging.UserLog Ys5morE1Kd8AkGxysKiNQgAAAsY - [customer : 20] some other text[player : 123456]
[INFO ] (-Worker-10) com.xx.yy.logging.UserLog Ys5morE1Kd8AkGxysKiNQgAAAsY - [player : 123456] some other 2 text[customer : 20]
[INFO ] (-Worker-10) com.xx.yy.logging.UserLog Ys5morE1Kd8AkGxysKiNQgAAAsY - [customer : 20][player : 123456] some other 3 text
[INFO ] (-Worker-10) com.xx.yy.logging.UserLog Ys5morE1Kd8AkGxysKiNQgAAAsY - [player : 123456][customer : 20] some other 4 text
but this will not match this log
[INFO ] (-Worker-10) com.xx.yy.logging.UserLog Ys5morE1Kd8AkGxysKiNQgAAAsY - [customer: 20] some other text[player: 123456]
because the specified string is customer : 20 (with space) but the log is not having space customer: 20. Same with the player text.
But, if you don't want to add the ability to switch place of the string customer : 20 and player : 123456 you can simpliy use this filter:
{app="xx",filename="xx.log"} |~".*customer : 20.*player : 123456.*"
This will only match this kind of log:
[INFO ] (-Worker-10) com.xx.yy.logging.UserLog Ys5morE1Kd8AkGxysKiNQgAAAsY - [customer : 20] some other text[player : 123456]
[INFO ] (-Worker-10) com.xx.yy.logging.UserLog Ys5morE1Kd8AkGxysKiNQgAAAsY - [customer : 20][player : 123456] some other 3 text