A Service<?> instance's process method accepts an instance of a specific but unknown class.
You can't directly create a Service<?>: you have to create an instance of with a concrete value of the type variable. All of the following are subtypes of Service<?>: Service<Object>, Service<Integer>, Service<Map<String, List<Object>>> etc. The process method of these example types expect an Object, Integer and Map<String, List<Object>> respectively.
But the compiler doesn't know which of these it is, so it doesn't allow you to invoke the process method with a non-null value, because it might be the wrong kind of non-null value.
You can only invoke this with a literal null, which is the only thing that can be cast to any type.
s.process(null);
If you want to be able to pass Object into the process method, you have to make determine return a Service<Object>; or remove the type variable from the Service interface, and make process just accept Object.