Erickson explained this very well on this page. A server-independent solution is to use a character encoding filter, à la org.springframework.web.filter.CharacterEncodingFilter. See example below:
import java.io.IOException;
import javax.servlet.Filter;
import javax.servlet.FilterChain;
import javax.servlet.FilterConfig;
import javax.servlet.ServletException;
import javax.servlet.ServletRequest;
import javax.servlet.ServletResponse;
public class EncodingFilter implements Filter {
    private String encoding = "utf-8";
    public void doFilter(ServletRequest request, ServletResponse response,
            FilterChain filterChain) throws IOException, ServletException {
        request.setCharacterEncoding(encoding);
        filterChain.doFilter(request, response);
    }
    public void init(FilterConfig filterConfig) throws ServletException {
        String encodingParam = filterConfig.getInitParameter("encoding");
        if (encodingParam != null) {
            encoding = encodingParam;
        }
    }
    public void destroy() {
        // nothing todo
    }
}
In web.xml add the filter declaration and the filter url mapping in the appropriate sections:
  <filter>
  <filter-name>EncodingFilter</filter-name>
  <description>
    <![CDATA[Changes the encoding of the request, in order to help the appserver to correctly interpret request params]]>
  </description>
  <filter-class>com.mypackage.EncodingFilter</filter-class>  
 <init-param>
    <param-name>encoding</param-name>
    <param-value>ISO-8859-15</param-value>
  </init-param>   
</filter>
  <filter-mapping>
      <filter-name>EncodingFilter</filter-name>
      <url-pattern>/*</url-pattern>
  </filter-mapping>