Microsoft Office 2010 Word not saving

Question

I create a new file on Word 2010. I type a few words. Then I press Ctrl + S to save it or click on the diskette icon on the toolbar. But Word does not save. Does nothing. When I want to close the file clicking the X button of the window, it prompts me if I want to save the changes or not.

Then I have uninstall MS Office 2010 and installed MS Office 2013. I wanted to understand if the problem is sourced by wrong configuration and/or settings. But NO!

The same problem persists on MS Office 2013 Std too.

I have searched for similar problems on Google, but found no helpful solution. I think it is a macro virus but do not know how to overcome it.

UPDATE by Art Gertner:

Experiencing identical problem. Excel and PowerPoint also affected. Attempted the following:

• Restarting PC
• Deleting Normal.dot
• Starting in safe mode (winword /safe)
• Disabling all addons
• Cleaning up c:/temp
• Checking Office activation status (shows valid license)
• Checking that default file location in word (options > save > default file location) is valid path
• Creating a new user account (issue is still present)
• Checking the file system with chkdsk /r (no effect)

Additional details:

• OS: Windows 7 x64 pro. Office 2010
• Disk encryption is not used
• the issue used to be intermittent for several days. Used to disappear after restart. Now it is permanent. Cannot save documents at all.
• File > Open and File > save actions are also affected (nothing happens when clicked)
• The following workaround is valid. Use windows explorer to navigate to directory where you want to save the file. Right click to call context menu. Select New > Microsoft Word Document. Document is created. Any changes to this document will be successfully saved.

Answer 1

The Only answer I could find for this problem was to create a new user account and move data over.

My customer said:

It was random initially and then became frequent and then permanent and then spread from MS Office products to other programs as well.

Creating a new user account might not be the most ideal thing for everyone but I had to give up & move on at some point. :( looser

Different stuffs I tried in two days are below:

1. Not only disable the add-ins but uninstall programs which had any add-in for Office Apps like Mcafee & Lexmark printer toolbar
2. Clean boot the computer
3. Plug HDD to a different computer and run virus/malware scans
4. Tried Office apps in safe mode for sure
5. Disconnect Network drives as I have seen them causing problem with file Save & Open action at times in past

6. Played around with Process Monitor, compared then deleted and re-created following registry keys with another similar system.

   HKCU\Software\Microsoft\Office\16.0\Common\OpenFind\MicrosoftWord\Settings\SaveAs

   HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\CIDSave

   HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32

7. Ran chkdsk /r

8. Re-installed MS Office too
9. No component store corruption detected on DISM /CheckHealth & /ScanHealth
10. Didn't try System File Checker because I haven't been lucky with it ever

Affected system was a Windows 10 with Office 2013 installed, Which I upgraded to Office 16 later and the problem was still there until a new User account was created

Answer 2

Try running a c:\>sfc /scannow

The comdlg32.dll may be corrupted. This DLL gets referenced when you want to open or save a document in Office.

Answer 3

From another site I learned that to start word in safe mode, that is word while pressing the control key (and saying yes when prompted) allowed save anew. And also that macros could be a problem, to be dealt with in Word itself, file / options / addins

My issue was with Word 2010 under Windows 10

Answer 4

Ok, so I tried Ctrl-Opening Word and choosing Safe Mode, and it could Save As; whereas before, I didn't get a dialog for Save As, when simply creating a new doc, typing a few letters, and trying to Save As. Going into "file / options / addins", as suggested by Igor, and disabling all the addins (two active) in the "COM Addins" category, got things working when I restarted it without Safe Mode. One of the suspects was a MSO OneNote addin, and the other was a Foxit Reader plugin. I tried re-enabling the other one; and disabling the Foxit plugin. That did it. I don't know why the Foxit Reader addin suddenly started making it impossible to save a file; but it certainly did. I didn't have automatic updates on either, so there was no recent Windows or MSO update, nor recent update of Foxit reader either, for that matter.

Note that Foxit Reader is an excellent substitute for Acrobat Reader on Linux (although there is an Adobe Reader there, too). They make some premium PDF software; and by and large the Foxit Reader works great for me. I am especially fond of the free Foxit PDF print device you get when you install Foxit Reader - which is my primary reason for installing it. That being said, I have no need of a PDF COM addin in Word; and if I did, I could use an Adobe one, presumably. Simply disabling the addin neatly solved my problems; not that Foxit Reader is bad software for the most part.

Answer 5

According to me when you make a MS word document then don’t save direct to the file. Firstly you have to go in file then then go to info after that there are to option given but you have to choose only one that is recover unsaved document.

After that MS Word open the location where a copy of draft resides. It just a matter of selecting a draft.

Now opening it up as a fresh MS Word document and then saving it properly as a save as button on the business bar at the top of the document. Copies of unsaved document are kept for four days then they are automatically deleted.

When you want to open a document then you can also use Open & Repair feature for trubleshooting document that might got corrupted or damaged.