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I have an Inspiron 7559-1264. I've tried to install several OSes of my choice to no avail. I want now to resort to the recovery image provided by Dell.

The trouble is when I enter my service tag it prompts me to comply with its license aggreement and then just gives me a small .exe file to run on the laptop I want to recover. But I have no OS on that laptop.. since I wiped all the partitions and can't install an OS on that laptop due to its incompatibility with Win 10, Arch, Ubuntu etc..

Dell community forums don't allow me to ask them about this due to premoderation. social.microsoft has no clue either. I don't know what to try else..

UPD: Hey guys, I've done the job using a backup and restore software to make a backup of my Win 10 VM and write it to my boot SSD using bootable USB flash

Journeyman Geek
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rostamn739
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3 Answers3

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Nowadays you can always use dells recovery image download tool. Not sure if older computers are supported, but I'm just downloading Windows 10 for my dell and looks good so far. maybe give that a try if you, like me, came to this forum thread in 2018 ;)

https://www.dell.com/support/home/ch/de/chbsdt1/drivers/osiso/recoverytool/

(link's for switzerland but you can just switch to another language on the bottom right of the page)

oliiix
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No way to recover the original image, Dell has never provided this, you can however order the OS backup (reinstall) discs, which will include a drivers disc. See link below

https://www.dell.com/support/home/us/en/04/media

You can also download any software that was preinstalled when new, you only get to do this one time for certain software titles, so store the download somewhere safe. See link below

https://smartsource.dell.com/Web/Welcome.aspx?ReturnUrl=%2fweb%2fmain.aspx

Moab
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If Windows 10 installation hangs, try running diskpart's "clean" command. You have to remove the HD from your computer and attach it to a working Windows computer. Then, C:> diskpart C:> list disk C:> select disk n (where n is the disk number found in the previous command> C:> clean C:> exit

Mark Anderson
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