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I have a Canon Pixma MP620 with an empty black ink cartridge. This particular printer is an "all-in-one" and can scan documents. However, every time I turn the printer on, the LCD shows the following error message:

U163 The following ink has run out. Replace the ink tank. [image of ink cartridge with "bk" written at the top]

I can't afford a new cartridge right now, but I would still like to use the built-in scanner. However, I can't get rid of the "U163" error message. Therefore, I cannot use the printer user interface to actually scan a document.

How do I bypass this error message & use the scanner? I've pressed each button on the printer to no avail.

Hennes
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Pete
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3 Answers3

18

Hold down the stop button for 5 seconds.

This will also work on the MX870, MX882 models.

Community
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Actually, I think I've found a solution! Fat-finger both the "STOP and "BACK" buttons at the same time. This seems to kick you out to the main menu.

Sorry for prematurely asking a question!

Pete
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I got my MX882 back to working by pressing stop and holding it for 5 seconds. I got another error shortly after but then I pressed back and okay at the same time to get it working again. Hope this helps.

Andrew Lott
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user225645
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