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I have a question about upgrade to Windows 10.

I have an old laptop which s perfectly running Windows 7. I would like to upgrade to Windows 10, but after first stage where it copies files and it restarts, it shows Windows 10 logo, tries to boot and switches off. If switched on, it just goes back to Windows 7, showing error message with code 0xC1900101 - 0x20017

I have tried all the guides I could find regarding the error code. So that's why I'm asking you guys.

Thanks

EDIT

Here is the link to setuperr.log file (as the text here is limited to 30000 characters): setuperr.log

George Salukvadze
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1 Answers1

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Microsoft explained the error code in this KB article

This error occurs because a driver STOP error occurs during the Windows 10 upgrade.

Resolution

  • Make sure all that drivers are updated.
  • Open the Setuperr.log and Setupact.log files under the %windir%\Panther directory, and then locate the problem drivers.
  • Update or uninstall the problem drivers.

So, this is a driver issue. Update all drivers, boot in clean mode (stopping all 3rd party tools) and next try to update.

magicandre1981
  • 99,606