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I was directed here by a friend, and I'm hoping I'm not out of line by asking this seemingly small question. My Windows 7 64-bit PC started crashing recently, and this morning's BSOD flashed something about a "hardware malfunction" which I've never seen before. I have the .dmp file posted.

Specs: Q6600 2.4 GHZ 6 GB ram Nvidia 250 GTS (used to be a 660, but it was totally unstable)

I have used CCleaner, Argente utilities, Runscanner, and the Guru3d driver sweeper. Probably time for a rebuild anyway, but money...

Crash dump file

Moog Lee
  • 11

1 Answers1

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Analyzing the dump with Windbg shows that you got the KMODE_EXCEPTION_NOT_HANDLED (1e) bugcheck.

 # Call Site
00 nt!KeBugCheck
01 nt!KiKernelCalloutExceptionHandler
02 nt!RtlpExecuteHandlerForException
03 nt!RtlDispatchException
04 nt!KiDispatchException
05 nt!KiExceptionDispatch
06 nt!KiGeneralProtectionFault
07 nt!PoIdle
08 nt!KiIdleLoop

    Loaded symbol image file: ntkrnlmp.exe
    Mapped memory image file: d:\sym\dl\nt\ntoskrnl.exe\4E02AAA35e9000\ntoskrnl.exe
    Image path: ntkrnlmp.exe
    Image name: ntkrnlmp.exe
    Browse all global symbols  functions  data
    Timestamp:        Thu Jun 23 04:53:23 2011 (4E02AAA3)
    CheckSum:         0055C228
    ImageSize:        005E9000
    File version:     6.1.7601.17640
    Product version:  6.1.7601.17640
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        1.0 App
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntkrnlmp.exe
    OriginalFilename: ntkrnlmp.exe
    ProductVersion:   6.1.7601.17640
    FileVersion:      6.1.7601.17640 (win7sp1_gdr.110622-1506)
    FileDescription:  NT Kernel & System
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

I see that your Patchlevel is from 2011. Stop the WU service, install the July 2016 Update Rollup, reboot and let Windows install all missing updates. Now check if you still have issues.

Community
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magicandre1981
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