I have a Five9 X2000 server with PhoenixTrusted Core on it. The user password is set (and known) but the supervisor password is "clear". When accessing BIOS it asks for a password (which, again, only the user is set). When I access BIOS I only have user privileges. I do not have access to certain areas of the BIOS (including being able to set an unset supervisor password in order to be able to delete the unwanted user password) When I change the user password to nothing it saves and says clear, however on reboot it asks for the password to enter BIOS again. Any help is much appreciated.
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It is probably stored in EEPROM somewhere. If it is, it is a cleansing experience to spend all night typing in passwords. I once did that, and remembered my password a few years later :/ If it is in EEPROM, you will need proof of purchase when contacting support - works for Sony machines, at least. Also, try removing the CMOS battery for 30 minutes (and remove powercord), reinsert it, boot and check bios again.
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