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When I try to launch Adobe Photoshop CC (2015.5) from the Creative Cloud, I receive the following error message: "The program can't start because api-ms-win-crt-string-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem." I have verified that the "missing" DLL is in the correct system locations for 32- and 64-bit versions. I have reinstalled the DLLs and Photoshop, and I have run Windows Update. Nothing has worked. An Adobe support person spent 2 hours in a remote session with my computer and could not fix it. He believes it is a Microsoft issue, possibly related to Photoshop not finding what it is looking for in the DLL versions. Has anyone else experienced this issue and figured out how to resolve it?

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Looks like the program was compiled with Visual Studio 2015, so you need to install the Univeral C runtime:

The Windows Update package on this page allows Windows desktop applications that depend on the Windows 10 Universal CRT release to run on Windows Vista SP2, Windows 7 SP1, Windows 8, and Windows 8.1 S14