After upgrading between two versions of Invantive Control, my custom connections for Freshdesk together with Exact Online have disappeared from settings.xml.
Is there any way to recover the settings? They were quite complex.
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fixer1234
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The connections from settings.xml are gone permanently. But with some luck you can find a backup in the folder Backup of the Invantive folder. Per loadable version it contains a backup file. You will find your settings there.
As an alternative, it is better to create an additional file in your Invantive folder named something like settings-YOUR-NAME.xml. All files matching settings-*.xml in that folder are merged into settings.xml upon application start.
And of course, always make sure you have a recent backup that works ;-)
Goombah
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