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When I play mkv file in VLC, it produces this error

No suitable decoder module:

VLC does not support the audio or video format "undf". Unfortunately there is no way for you to fix this.

What does it mean and how to fix it?

My OS is Windows 7.

Thanks and regards!

Community
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Tim
  • 17,743

2 Answers2

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This means that VLC doesn't recognize the format of one of the data streams in your MKV file. It can't play this file and considers it unfixable.

Without more details, we can't tell you why VLC thinks the file is broken. You can try:

  • playing it in another media player;
  • updating to a later (or earlier) version of VLC and trying again;
  • re-encoding the file (if you encoded the MKV yourself), possibly using different settings or a different encoder; or
  • downloading the file again (if you downloaded it from the Internet).

You might look into MKVtoolnix (for Linux, OSX, Cygwin and Windows) or MKVtools (for OSX). MKVtoolnix is a set of tools for creating, altering, and inspecting MKV files; your MKV may be reparable using them. Start with the following command, and inspect the output for errors; it may give you more information about what's wrong with the file:

mkvinfo filename.mkv
quack quixote
  • 43,504
0

Here are some ways to help you solve no-sound problem with VLC:

  1. Unmute Your VLC Player

    1. Click the speaker icon (it's at the bottom of your task bar near your clock);
    2. Click the "mixer." If your VLC player is running, it will show up in the mixer like below;
    3. Unmute VLC and your sound works again.

  2. Adjust Audio Settings

    If it doesn't work after you unmute VLC, try adjusting audio settings of this player.

    Here is how: go to Tools > Preferences > Audio and make sure Enable audio is ticked. Then go to Output and try a different default.

  3. Convert Video Format

    If it still doesn’t work after trying the solutions above, you may convert the original video to another format, because VLC may have troubles playing some MKV or MP4 media file. To convert MKV files, you can use Handbrake.

  4. Switch to Another Media Player

Linda Martin
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