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I have a problem with starting an Acer One 10 tablet that is running Windows 10. After powering on the tablet, Acer logo shows up and I am redirected to EFI Shell.

Startup Screen

I am unable to type anything though, since the keyboard seems either not to respond or not to work at all. I plan to connect another external keyboard via MicroUSB and see if that works but I currently ave no access to USB OTG to make this happen.

I fail to get any reaction from touchscreen either. I have been able to enter BIOS by pressing volume buttons when powering on:

BIOS Menu

But since the keyboard is not responding, I have no way of selecting anything there and I am not sure whether it would help anyway.

My current course of action is to get USB OTG and try another external keyboard and if that does not work, boot the tablet from USB and reinstall Windows. Is there anything else I can do in this situation? If not, since I have no experience with Windows Tablets (this one belongs to my father) - is there a specific Windows image I should boot and how do I find out which?

Thanks.

Alexander Rossa
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3 Answers3

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It's possible that the SSD was damaged, or maybe another less serious problem. Some SSDs are very fragile.

You only need a mouse to get into the BIOS screen for changing the boot order. This will show you what is available, so you can verify that the hard disk is really listed and set it up as the first boot device if it is not already.

You may also get a USB keyboard and try to enter the command exit in the EFI shell, or boot directly into Windows as explained in this answer.

In any case, if the tablet is still under warranty, I really suggest to use it to demand repairs or a replacement.

harrymc
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0

Did you try to hard - reset the tablet?

To "Hard Reset" the tablet...

  1. Make sure that the tablet is actually powered off.

  2. Remove your SD card, if there is one in the device.

  3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

  4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

  5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

  6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

  7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

  8. Then press the "Power" button to hard reset the tablet.

  9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.

If this does not help there is probably something wrong with the partitions and you need keyboard for that, which you will have to get.

tukan
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Just press ALT CTRL DEL together, it will shut down the tablet and then you'll be able to turn it normally on using power button. These are the 'magic three kings' working on every Windows

Pawel
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