I can't install Acronis True Image from
https://support.wdc.com/downloads.aspx?lang=en#WD_softwarepc
It gives me this error.
But I have THREE Western Digital drives installed!
I want to clone my failing OS disk to a new drive so I don't have to re-install an OS.
Windows 8.1.
Acronis is well-known for lagging behind on support for newer disk models. It also has the gotcha that its backup uses Windows, so works with any disk, while its recovery boot media uses its own drivers which may not support the hardware (this catastrophe happened to me).
I would suggest using instead other free products that do not have these restrictions. Some of them are (in no particular order):
It's the firmware of the HDD's in need of update as the revisions of Acronis imaging software are updated, it will not support or even be able to identify older firmware on older HDD's.
You will have to update the firmware of your HDD's first. the link to firmware update is on the website you provided This will change the device ID's to be readable/accepted by Acronis current revision.
There are several workarounds to this but I suggest flashing the firmware via Manufacturer site support to the latest rev. is a good practice for security purposes. If your HDD's are at end of support life, that would be the only reason to use any older rev. of Acronis.
