Trying to install Cisco Jabber: "Error 1320. The specified path is too long"

Question

I am trying to install Cisco Jabber 11.8.4 Build 52954 on Windows 7 SP1 x64 Ultimate. During the installation, I get the error message:

Error 1320. The specified path is too long
C:\ProgramData\Application Data\Sennheiser

How can I fix this issue?

Answer 1

You can do the following:

• Move C:\ProgramData\Application Data to some of the folder
• Retry installing Cisco Jabber

It will create a new folder in C:\ProgramData containing:

Application Data
└───Sennheiser
    └───SDKCore
        ├───Logs
        └───PDS
                SecomSFSDK.dat [610 bytes]

You can rename Application Data (or move it somewhere else), and move the original Application Data back to C:\ProgramData\Application Data.

---

In my case, SecomSFSDK.dat contains:

<?xml version="1.0" encoding="utf-8"?>
<SeComSFSDK>
    <PortNumber>8001</PortNumber>
    <LogToFile>No</LogToFile>
    <SupportedVID Count="2">
        <VID>0x1395</VID>
        <VID>0x1A17</VID>
    </SupportedVID>
    <AMSupportedHS Count="6">
    <HeadsetModel>Sennheiser USB-DHSG</HeadsetModel>
    <HeadsetModel>Sennheiser Dect</HeadsetModel>
    <HeadsetModel>Sennheiser Dect for Lync</HeadsetModel>
    <HeadsetModel>Sennheiser SD</HeadsetModel>
    <HeadsetModel>Sennheiser D 10</HeadsetModel>
    <HeadsetModel>Sennheiser SD for Lync</HeadsetModel>
  </AMSupportedHS>
</SeComSFSDK>