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I'm stumped and also quite surprised I didn't find a solution to this using Google/SuperUser.

I have NordVPN installed, and I'm using this page to configure that connection to a specific IP address go through my regular home connection and not through the VPN. It's a straightforward process of using "route add" in the terminal (as administrator).

I tried this on two different computers under the same network with the same NordVPN account. After I add the route to example.com (as in their instructions), and try to ping it, I get this result:

C:\WINDOWS\system32>ping 93.184.216.34

Pinging 93.184.216.34 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.

Ping statistics for 93.184.216.34:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\WINDOWS\system32>

Deleting the route makes the ping go through again:

C:\WINDOWS\system32>route delete 93.184.216.34 10.0.0.138
 OK!

C:\WINDOWS\system32>ping 93.184.216.34

Pinging 93.184.216.34 with 32 bytes of data:
Reply from 93.184.216.34: bytes=32 time=498ms TTL=53
Reply from 93.184.216.34: bytes=32 time=511ms TTL=53
Reply from 93.184.216.34: bytes=32 time=518ms TTL=53
Reply from 93.184.216.34: bytes=32 time=514ms TTL=53

Ping statistics for 93.184.216.34:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 498ms, Maximum = 518ms, Average = 510ms

Adding again, and failure again:

C:\WINDOWS\system32>route add 93.184.216.34 10.0.0.138
 OK!

C:\WINDOWS\system32>ping 93.184.216.34

Pinging 93.184.216.34 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.

Ping statistics for 93.184.216.34:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Disconnecting from the VPN, and works again:

C:\WINDOWS\system32>ping 93.184.216.34

Pinging 93.184.216.34 with 32 bytes of data:
Reply from 93.184.216.34: bytes=32 time=183ms TTL=54
Reply from 93.184.216.34: bytes=32 time=169ms TTL=54
Reply from 93.184.216.34: bytes=32 time=174ms TTL=54
Reply from 93.184.216.34: bytes=32 time=162ms TTL=54

Ping statistics for 93.184.216.34:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 162ms, Maximum = 183ms, Average = 172ms

10.0.0.138 is my router, it's the first line under "route print". This happens on two different laptops (one with Windows 10 and one with Windows 7). Anyone has any idea?

Thanks!

Edit: output of route print:

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0       10.0.0.138        10.0.0.12     55
          0.0.0.0        128.0.0.0         10.8.8.1       10.8.8.178      3
         10.0.0.0    255.255.255.0         On-link         10.0.0.12    311
        10.0.0.12  255.255.255.255         On-link         10.0.0.12    311
       10.0.0.255  255.255.255.255         On-link         10.0.0.12    311
         10.8.8.0    255.255.255.0         On-link        10.8.8.178    259
       10.8.8.178  255.255.255.255         On-link        10.8.8.178    259
       10.8.8.255  255.255.255.255         On-link        10.8.8.178    259
    93.184.216.34  255.255.255.255       10.0.0.138        10.0.0.12     56

Edit 2:

This is the second laptop (Windows 7) so the interface is now 10.0.0.15, but it's the same deal. route print with VPN connected:

===========================================================================
Interface List
 15...00 ff 5e 25 a0 22 ......TAP-NordVPN Windows Adapter V9
 11...00 26 5e 13 2c 80 ......Atheros AR9285 802.11b/g/n WiFi Adapter
 10...00 26 9e 20 18 ee ......Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0       10.0.0.138        10.0.0.15     25
          0.0.0.0        128.0.0.0         10.8.8.1        10.8.8.31      3
         10.0.0.0    255.255.255.0         On-link         10.0.0.15    281
        10.0.0.15  255.255.255.255         On-link         10.0.0.15    281
       10.0.0.255  255.255.255.255         On-link         10.0.0.15    281
         10.8.8.0    255.255.255.0         On-link         10.8.8.31    259
        10.8.8.31  255.255.255.255         On-link         10.8.8.31    259
       10.8.8.255  255.255.255.255         On-link         10.8.8.31    259
    93.184.216.34  255.255.255.255       10.0.0.138        10.0.0.15     26
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        128.0.0.0        128.0.0.0         10.8.8.1        10.8.8.31      3
    185.203.122.8  255.255.255.255       10.0.0.138        10.0.0.15     25
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         10.8.8.31    259
        224.0.0.0        240.0.0.0         On-link         10.0.0.15    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         10.8.8.31    259
  255.255.255.255  255.255.255.255         On-link         10.0.0.15    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
  1    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

route print with VPN disconnected:

===========================================================================
Interface List
 15...00 ff 5e 25 a0 22 ......TAP-NordVPN Windows Adapter V9
 11...00 26 5e 13 2c 80 ......Atheros AR9285 802.11b/g/n WiFi Adapter
 10...00 26 9e 20 18 ee ......Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0       10.0.0.138        10.0.0.15     25
         10.0.0.0    255.255.255.0         On-link         10.0.0.15    281
        10.0.0.15  255.255.255.255         On-link         10.0.0.15    281
       10.0.0.255  255.255.255.255         On-link         10.0.0.15    281
    93.184.216.34  255.255.255.255       10.0.0.138        10.0.0.15     26
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         10.0.0.15    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         10.0.0.15    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    281 fe80::/64                On-link
 11    281 fe80::b536:da0b:8a49:44d3/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
programmer_subself
  • 11

3 Answers3

1

Got a response from NordVPN. This is their response, and this is the reason for the error:

This is due to our updated application firewall and it is done for the security reason. We will add a few modifications and bypass feature in the future, however, currently the only way to would be to use the OpenVPN application.

programmer_subself
  • 11
1

This was fixed for me by turning off "Invisibility on the LAN" even when NordVPN client was not running. Start NordVPN, (do not need to connect to any server), and ensure all settings like "Invisibility on the LAN" and "Cybersecurity" are off, then exit NordVPN.

user967067
  • 11
0

try turning off the 'cybersec' feature in the nordvpn client - it seems to be the thing that caused the problem for me (even with the nordvpn client closed I couldn't reach another local subnet anymore) - turned off the switch for cybersec and things work again when out of the client...

pacifist
  • 171