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I have got this Huawei wifi device, which has been unlocked for other networks. Works fine in UK on Vodafone (as well as 3).

We are trying to get it to work with the Claro network in Jamaica.

It connects and stays connected, but fails to get a 3g connection, just the slow EDGE one.

Claro support say its because

Claro currently does not support the 2100MHz frequency for 3G, which is what the device uses

Does that sound correct? They say I need one that:

Ensure however that these devices can use the 850MHz frequency.

My understanding was that the device supports up to 2100, including their 850mhz...

Admittedly, this is based on specs defined on an ebay auction :(

I am thinking that maybe the APN is incorrect, but I have set it to the only value I can find on the net, namely: internet.ideasclaro.com.jm

Thanks in advance, Chris

Chris Kimpton
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2 Answers2

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These devices, like mobile phones, support frequency bands rather than every frequency up to the specified frequency.

I'd suspect, but could not guarantee, that this device might work better as it supports a wider set of mobile phone bands.

Generally this is why you buy a dongle in the country you are in, from the supplier that is dominant so that you can guarantee you'll get something that works with their network.

-EDIT- As Claro themselves are selling the Huawei E226 I would suspect that their 3G infrastructure is in the 850 or 1900 bands as your 2100 band 3g dongle does not work.

Mokubai
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I live in the Dominican Republic (another country that Claro has networks in) and I can confirm that they only have 3G on the 850MHz band. Since your modem is a European version it does not support the american bands. The reason you can get EDGE is because Claro supports the European bands for EDGE/GRPS/noData.

unlobito
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