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I'm trying to install visio 2016 (licence for 5 installs, but only 3 have been used so far) on a office PC but when I do I get this error message:

"the following products can not be installed at the same time"

I thought I this was because office 2010 was installed on the PC, but when I uninstalled that I still get the error. Also there was a trial of office 2016 on the PC that was uninstalled, and I'm wondering if that has something to do with it.

programs and features control panel

PaddyD
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1 Answers1

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You probably have remnants of the Office 2016 Click to Run installation which is conflicting with your volume-license MSI installer. Since you've already tried uninstalling Office from the Control Panel, the next step is to download and run Microsoft's click to run un-installer tool. It's available here.

This will remove everything from the previous click to run installation that's blocking your MSI-based installation.

I say Reinstate Monica
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