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I just put my new tower PC together, but windows can use only half of the RAM (32GB of 64GB):

  • Motherboard: AB350-GAMING 3

Mainboard info

  • CPU: AMD Ryzen 7

CPU Info

  • 4 RAM Slots with 16GB each

RAM info

  • Windows 10 Pro (64bit) with properly activated & valid licence

This is what Windows shows me:

Task Manager:
Task Manager

Resource Monitor:
Resource Monitor

msconfig:
msconfig

I tried changing "max memory" to this (it is automatically filled in when i activate the checkbox, which seems correct for 64GB in MB):
msconfig - max memory

But when i press OK it changes to 256 (before closing). Also when using the up/down controls 256 is maximum. When re-opening the dialog the numer is set to 0 no matter what i left it at.

bcdedit:
bcdedit

I tried setting maxmem using bcdedit, but it did not accept it:
bcdedit set maxmem

BIOS:
I updated the BIOS from version F10 to F25 (latest):
BIOS Version

Supported RAM:

Other actions:

  • Windows update is up-to-date
  • I updated all drivers using Driver Easy

Other "solutions" i found on the internet:

  • Running sfc - did that - all ok
  • Running another windows' system check & correct tool (forgot the name) - but also all ok
  • Disable page-file - i tried it - didn't work. (I also know it is not advised for other reasons).
  • Disable or enable (instructions were not clear) Memory Remapping in BIOS - didn't find any such option.
  • Disable Shared Memory (shared with OnBoard Graphics Card) in BIOS - no such option. Also i am using an "external" graphics-card, not the onboard one.
  • Changing RAM Slots (when using just 2 of them) - i use all 4 slots - seems pointless.
  • Swapping RAM around in the slots - didn't try - seems pointless - i have 4 identical RAM sticks. Why should it make any difference?
  • Adjusting RAM speed multiplier and/or voltage - didn't go into this. All is set to its defaults "auto" - 2400MHZ - found one note, that too high values (above 3000MHZ) can make problems with 4 slots being used. I don't think that's it either. My RAM is recognized, but not used.

I want to use the whole RAM:
So how to fix this?

1 Answers1

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The end of the story was:

One ram chip was broken. After removing it the PC worked again.

I did not yet put in a new one.