Windows 10: no sound

Question

I have a dual booted Asus republic of gamers laptop, Windows 10 and Ubuntu 16.04, yesterday the sound on ubuntu stopped working but windows was working fine up until now, now there's no sound at all and I can't install the driver, tried from driver manager and driver booster, nothing works

Answer 1

Left-click on the speaker button circled below

Click on the words underlined above the volume slider

Choose another playback device.

If the problem persists, your sound card is the next item to troubleshoot.

Answer 2

I contacted Microsoft support, I was told to reset my laptop, that solved the problem.

I don't know if the other answer is good or not, I haven't tested it, by the time I read it I was restoring my laptop.