Lag when creating a new folder

Question

Every time I try to create a new folder, there is a several second delay.

Here is a video so you can see:

https://youtu.be/Zay0s_AFcDc

In the video the delay actually isn't as bad as it usually is. I've seen it take 10 seconds for the menu to pop up before.

It never used to do this.

One day I got some nasty malware on my computer, thats when this start occurring.

I (believe) the malware with was removed successfully with Malwarebytes, however this is the only side effect I've noticed that is still occurring.

No solutions I've found online so far have been able to fix it. But the problem also wasn't well described, so I'm hoping the video will help.

I know I can do a clean install of windows, but I'd really rather not with how big of a pain it is. I have so many files/programs on this computer that I don't want to have to reinstall, and reinstalling windows always manages to make me lose at least some of it.

Any ideas?

Answer 1

You could try to use Nirsoft's ShellExView, located here: http://www.nirsoft.net/utils/shexview.html

This software can show you anything added to the default context menu, so you can see if extra entries are causing delays, or if something malicious is there (or possibly leftover from when you had malware issues). Under Options, you can filter out any default Microsoft entries. This will drastically shrink the list, which by default is quite large.

Please refrain from deleting any entries in this list until you have verified you do not need them. Instead, use the "disable" feature and see if that helps, and verify there are no adverse effects with the change before doing anything permanent.

I cannot endorse the software specifically, as I have only used it long enough to validate that it functions, but Nirsoft's utilities are usually very good.

Answer 2

Your malware may not be fully eradicated.

I would suggest to start by running scans using several well-known anti-virus products.

The next is to verify Windows integrity by running sfc /scannow.

Last effort before re-installation would be to Repair Install Windows 10 with an In-place Upgrade, or you could decide to live with the problem.