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My IT Head surely change the default location where call recordings are being saved, as a result Team Leads can no longer view playback button in UCP, they cannot do call listening.

I believe that UCP will get recording data from the default location.

Question: How do we change or tell UCP to get the recording from a new location that my IT Head define. see snip image, someone said I have to look for a file and edit it there.

Screenshot

Bamboo Fox
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1 Answers1

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You have look in ucp folder, find fragment with default path(using grep or other util) and change it.

As other option you can do symlink to new dir.

arheops
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