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I deleted a folder called installshieldappupdate (don't remember the name exactly) from C:/programfiles (I don't remember if it was x86 one or not) which only contained a small exe file which didn't seem so important, because it would eat up my data in the background, and when I connect my laptop to my mobile hotspot it can be an real inconvenience because I have limited data. But after deleting it, when I use my mobile hotspot I can't connect to any client based apps anymore, like discord or steam which both get stuck at checking for updates screen in the beginning. However on the same network, browsers like firefox work fine, and discord web also works. At this point I thought this app is kind of important, I wanted to get the old app back because I want my discord and steam apps to work and I also want online games to load up , so I went on google and tried to reinstall it, but all I found was a flexera software which looks completely unrelated to the file I had earlier and doesn't work like the previous one. Can anyone help me recover the file, or get some other solution perhaps? Is it even possible to recover this file? Would I have to reinstall windows to recover it? sigh

PS: I use mobile data because my locality doesn't have a fibre line yet unfortunately. Also, I use windows 10.

LiqSnk
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1 Answers1

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(The Recycle Bin is there for a purpose.)

The InstallShield Application Update Service is a system service, not an application.

When you have installed a program that is packaged using InstallShield, the InstallShield installer also installs this system service (if instructed). The purpose of this software is to monitor when program updates are available for the installed programs. It notifies you when they are available, and can download and install the updates for you.

Evidently, the programs that stall, Discord or Steam or others, were packaged using InstallShield and check for available updates when starting. However, they get stuck because this service is now badly installed: It is marked as installed, but the executable is missing.

I suggest that you reinstall one of the problematic programs. This might also reinstall the InstallShield Application Update Service, so this program and the others can use it again.

harrymc
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