3

I have a SafeNet Token JC device that provides a certificate when I am connecting to a VPN using CheckPoint VPN Client.

I'm facing an issue that CheckPoint cannot see that device. I have Windows 10 and it worked almost a month without a problem. Last week I noticed I cannot connect to VPN anymore.

It says I should connect the smart card, but it is already connected.

enter image description here

I can see smart card device:

ex. Device Manager

device manager screenshot

I can see lot of errors in EventLog:

Error   21.01.2020 20:49:35 WudfUsbccidDrv  7   Driver

    <EventData>
      <Data Name="Name">ReaderCompletionUnknownMsgType</Data> 
      <Data Name="Value">0x0</Data> 
    </EventData>

On other PC or even in VirtualBox on same PC on virtualized Windows 10 I can connect using the device and checkpoint without any problem.

Interesting is that I can see one more device on the other PC or virtualized computer - Smart Card - SafeNet Minidriver:

ex. Device Manager - Other PC

device manager on other pc with one more device

On my PC there must be some application/driver that blocks the device. But I can not figure out what is it.

Jirka Meluzin
  • 131

1 Answers1

4

Had very similar problem, SafeNet Authentication Client was not seeing my SafeNet USB Token. The issue was I was connecting via RDP. When I logged in directly on the machine, it started working. According to this MS Blog Explanation :

if you RDP into a session from the start you will never see any local smartcard readers as Winscard will detect it’s running in an RDP session and no calls to Winscard will ever reach the local PC/SC layer – everything will be redirected to the connecting client

molnarriso
  • 41