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I have dual ultra wide LG 21:9 Ultrawide 34WL500-B monitors (native/default resolution 2560x1080px).

They mirror each other.

When I hit print screen and then I paste it to a paint document for example, it's completely squished horizontally (example 1600x761px), as if the PC thought it was 1080 regular and tried to compensate.

I don't mean it only takes a 1920 screenshot, it's actually squished further. Unable to find any fix as of yet, lots of software and searching has produced the same results.

  • RTX 2060 (not Super or Ti version)
  • NVIDIA drivers detect 2560x1980
  • Windows detects display(s) at 2560x1080

Monitors only have original and auto wide as options.

gregg
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SidedTech
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2 Answers2

1

Please confirm the resolution set in Windows:

  1. Right-click on Desktop, Display Settings
  2. Click Advanced display settings
  3. Note the Resolution

Take a screenshot with this method then compare resolution matches:

  1. Tap Print Screen (Prt Scn) button on your keyboard
  2. Open Paint (mspaint from Start Menu)
  3. Paste
  4. Confirm resolution is the same

enter image description here

You may not have the 'Classic' Paint program I have, but usually it will show SOMEWHERE the original resolution as many programs (Word, etc.) shrink them

Either you had a typo in your question or the Nvidia is showing the wrong resolution (1980px?) for the monitors. Windows shows the correct resolution for what those monitors support 2560x1080px

--EDIT: Your monitor can confirm what resolution it's receiving from the PC (pg10/17 of owners manual). This may help to confirm the issue IS NOT with the monitors, but instead with the PC or cables to monitors (which I think is likely)

  1. Push the joystick button
  2. Move joystick to highlight 'Settings' & push it up/in to select
  3. Highlight & choose 'General'
  4. Highlight & choose 'Information'
gregg
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0

Have you ever tried the shortcut Win + Shift + S and then click on Capture Full Screen? If not, try it, it could help.

Also, instead of relying on Paint, try to Win + Print Screen it and it saves the screenshot directly to images/screenshots

Or Win + W and then Capture Full Screen