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I have a Honeywell Dolphin CN80 device on loan for development purposes for our client. Problem is, Windows will not recognize it at all on my primary machine (Windows 10) work machine. However, the client's machine was able to recognize it when connected to the USB port.

I also have a personal development machine, also Windows 10, and that recognizes it, so I was able to do the development of the application on my personal machine but ultimately need to have it work on machines other than my own.

I know there could be many reasons such as lock-down security features in Windows, but I have tried this device with several other machines in our office including my supervisor's machine and personal machines and still to no avail being recognized by Windows. On another co-worker's machine, it only SOMETIMES gets recognized.

The only CONSTANT recognition of the device is on my personal Alienware machine. When the device connects, and I look at all the registry settings associated with Device Manager of the attached device, it is referencing all Apple context files/drivers -- for an Android based device. Makes no sense to me.

And as for first comment and drivers, I even tried going to the manufacturer and they don't have any such drivers. It's just supposed to "work" with Windows and other generic existing Android-based drivers.

I really need some assistance on this one. Thanks

DRapp
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1 Answers1

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So, after a wide variety of research, I had a resolution that worked without a problem. If someone can further clarify why, great, but this worked for me.

My son had a multi-port USB dongle. I upgraded his to a new one with wired ethernet adapter included and took his.

I connected the multi-port USB to my machine and the scanner to the dongle USB port and it worked. Disconnected and put directly into the port after removing the dongle, it failed. Plugged back in the dongle, it worked connected to that.

So, my only thought is that it MIGHT be different settings from the dongle recognized ports, or powered ports, or whatever, but it worked. No updated drivers or anything else.

DRapp
  • 101