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I had bought a new laptop(Windows 10) and set it up by making a new microsoft account. However, I forgot the password to the account. Thus, I went to settings and logged in using local account. Then I made a new microsoft account, logged in and set it up as the admin.

I had then deleted the original (The first account I set up after buying the laptop) from the laptop and from services like outlook, MS office etc. However, I faced a new difficulty.

I couldn't sync my settings in the control panel (Which is referred as "settings" In win 10). It showed up, "couldn't sync. Ask your administrator". What should I do now? Do I have to somehow log into the original account and set it up? Or is there any other way?

uddhav saikia
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1 Answers1

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Reset to factory settings. It will be the same as when you bought it. See https://support.microsoft.com/en-us/windows/recovery-options-in-windows-10-31ce2444-7de3-818c-d626-e3b5a3024da5

Reset your PC

Important: If you’ve encrypted your device, you’ll need your BitLocker key to reset your PC If you don’t know your BitLocker key, see Find my BitLocker recovery key.

Resetting reinstalls Windows 10, but lets you choose whether to keep your files or remove them, and then reinstalls Windows. You can reset your PC from Settings, the sign-in screen, or by using a recovery drive or installation media.

Reset your PC from Settings

1.Select the Start  button, then select Settings  > Update & Security  > Recovery . Open Recovery settings

2.Under Reset this PC, select Get started and then choose from the options and/or settings in the table below.

Option

What it does

Keep my files > Change settings > Preinstalled apps On ◾Reinstalls Windows 10 and keeps your personal files.

◾Removes apps and drivers you installed.

◾Removes changes you made to settings.

◾Restores any apps your PC manufacturer installed if your PC came with Windows 10.

Keep my files > Change settings > Preinstalled apps Off ◾Reinstalls Windows 10 and keeps your personal files.

◾Removes apps and drivers you installed.

◾Removes changes you made to settings.

◾Removes any apps your PC manufacturer installed.

Remove everything ◾Reinstalls Windows 10 and removes your personal files.

◾Removes apps and drivers you installed.

◾Removes changes you made to settings.

◾Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

Note: Remove everything > Change settings gives you two options.

Data erasure On removes files and cleans the drive. If you're planning to donate, recycle, or sell your PC, use this option. This might take an hour or two, but it makes it harder for other people to recover files you've removed.

Data erasure Off just removes files. It takes less time, but is less secure.

Reset your PC from the sign-in screen

If you can't open Settings, you can reset your PC from the sign-in screen. Here’s how:

1.Press Windows logo key + L to get to the sign-in screen, and then restart your PC by pressing the Shift key while you select the Power  button > Restart in the lower-right corner of the screen.

2.Your PC will restart in the Windows Recovery Environment (WinRE) environment.

3.On the Choose an option screen, select Troubleshoot > Reset this PC, and then choose one of the options in the previous table.

Choose an option screen in the Windows Recovery Environment.

user1238252
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