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I have an internet connection that provides me with wired speeds of Download: 45 Mbps, Upload:60 Mbps.

But when I use a ADSL Wi-Fi Router, I get speed of Download: 20 Mbps, and Upload: 45 Mbps at the same location. Ping of 34 ms.

And yet I am not able to video call properly on Google Meet and Webex. My video is never visible to the person of the other side. With zoom, I face this problems sometimes but most of the times my video is visible.

This has never been a problem with 3G and 4G internet connections that offer me an even lesser bandwidth and yet my video is always crystal clear to the person on the other side.

Dona P
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1 Answers1

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My bet is the issue relates to NAT (or carrier grade NAT). You can test the hypothesis by getting a VPN connection that offers a static IP.

VOIP connections can be tricky in a NAT environment as they try to negotiate a direct connection between the endpoints rather then run everything through the server. NAT interferes with, and can break this negotiation.

If the problem goes away with your VPN, see if your ISP is doing carrier grade NAT. If it is, getting a connection without carrier grade nat could help. Its also possible the issue is your router, or a combination if your isp and router.

(Its not really relevant here but I think you have VDSL rather then ADSL - the idea - and often the hardware - is the same but AFAIK ADSL cant reach the speeds you have)

davidgo
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