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I have used my laptop for more than 4 years now. It came with the original Windows 10 Home Single Language. Recently there was a new update on Windows 10. I updated it. Since then, Windows 10 doesn't boot. I am sure that the problem is with Windows 10 because I have Phoenix OS and it boot and works perfectly. I use a Dell Inspiron 3542. The problem is that, it won't go passed the Dell loading screen. I have attached an image below. 1st I get to chose what OS I need to boot to. Then when I select Windows10, it keeps on loading for eternity. keeps loading like this, forever

Dave M
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Habinash Hariharan
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1 Answers1

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The best thing to do is to download the Windows 10 ISO from Microsoft with the Media Creation Tool and to reinstall Window 10 from a USB made using that tool, keeping your current files.

Before reinstalling, make a disk image in case there is data loss. If you can do so from Phoenix, good; if not, boot from a USB with disk imaging tools such as Linux dd or a Macrium Reflect Free boot device.

If you cannot reinstall from Window 10 ISO on USB, likely you've made some change in the BIOS/UEFI settings to install Phoenix OS, and will need to revert the settings to the original values for Windows. You may lose Phoenix OS, in that case, and will have to reinstall it, or give it up.

DrMoishe Pippik
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