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I regularly use the RSA SecurID Software Token Application on a Windows 10 laptop. Sometimes after my displays get refonfigured (because switching external displays), the application windows is not visible after starting the app. The app is still visible on the taskbar and in the Task Manager.

How do I get the window to show up?

Attila Csipak
  • 339

4 Answers4

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This answer is a slightly modified variant of PAULGIBSON's solution found at RSA Link Community.

Open regedit.exe and remove the following keys storing information about the application window position:

HKEY_CURRENT_USER\SOFTWARE\RSA\Software Token\Desktop\LastXPosition
HKEY_CURRENT_USER\SOFTWARE\RSA\Software Token\Desktop\LastYPosition

Restart the application after removing the keys.

Attila Csipak
  • 339
2

To recover an off-screen window:

  1. Focus the window (e.g. Alt+Tab to it).
  2. Press AltSpace to open the window menu.
  3. Choose "Move" in the menu.
  4. Press an arrow key (in any direction).
  5. Move your mouse and the window will jump to the cursor.
grawity
  • 501,077
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I can't comment due to it being a new account, but stumbled across this whilst looking for something else and thought I'd add my solution which is similar to above and have it happen frequently when switching between docking station and laptop screen..

I have a shortcut on the desktop called fixRSAWindowPosition which calls a script with a similar name ie fixRSAWindowPosition.cmd

this contains:

@Echo Off
taskkill /im:securid.exe /f
Powershell "Set-ItemProperty -Path 'HKCU:\Software\RSA\Software Token\Desktop' -Name 'LastXPosition' -Value 0; Set-ItemProperty -Path 'HKCU:\Software\RSA\Software Token\Desktop' -Name 'LastYPosition' -Value 0
start "" "C:\Program Files (x86)\RSA SecurID Software Token\securid.exe"

I can't remember why I didn't write it all in powershell at the time, but it works for me.

David Wallis
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0

I have this issue every time I go from my work-from-home setup to my in-the-office setup.

Unplug your dock or secondary monitor and restart the app - without multiple monitors the app has no choice but to open on the only desktop - you can then plug back in your dock/secondary monitor and the app will remain in the position it was when you restarted it ;)

JSain
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