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I'm running Office 365 on Windows and 3 days ago our mail-server underwent some work. Ever since, Outlook is almost always in a disconnected state:

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Clicking either the type Exchange password and connect or the need password button will cause Outlook to briefly connect to the server just long enough to perform send/receive, then it will disconnect again after anything from a few seconds to a few minutes. At no point am I prompted to enter my password - I can see a popup flash for a fraction of a second but I can't see what it is before it disappears.

Outlook on another PC for the same account has no such problems which leads me to believe it's a local issue - did I forget to click "remember password?" But where can I look for any relevant settings and what might the problem/solution be?

Mr. Boy
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2 Answers2

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Based on your description, here are some suggestions for your reference:

  1. Recreate outlook profile and check if this issue continues.
  2. Removing the credential from Windows Credentials and re-login the Outlook client

Hope this help.

Joy Zhang
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Logging out and in again in Outlook solved this issue for me. Probably a cache issue. File -> Office Account -> Sign out -> Sign in.

Removing the windows credentials, reinstalling office 365, or restarting the computer and logging into Windows again did not help.

Linus Jönsson
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