I am looking at a Windows 10 laptop (a surface pro 3), that will not recognise USB mice or keyboards.
The USB port is happy with storage devices (including microcontrollers), USB UART devices, USB Video capture devices, USB Ethernet adaptors. It is able to connect to a Bluetooth mouse.
The mice and keyboards I have tried work in other Windows 10 laptops (a Dell) and non windows computers.
But any USB keyboard or mouse, I've tried multiple times, result in the same messages:
The Last USB Device you connected malfunctioned and windows does not recognise it
Then in device manager, it has a yellow triangle. The properties for this says:
Windows has stopped device because it has reported problems (Code 43) A request for the USB device descriptor failed
Due to the age of it, this laptop was likely installed as Windows 8 and updated to Windows 10.
What I have tried:
- Uninstalling the device (via the device manager uninstall) and rebooting.
- Removing any remaining Logitech software (in case there was some specific mouse interfering there).
- Windows updates
- sfc (found something, but trying other options still resulted in no changes)
- Disk scan (found nothing)
Short of a reinstall or Windows reset (nuclear option other than replacing the laptop), are there other options I could consider?
