Edit: I updated thread title and the opening post to reflect new findings.
I'm sorry for returning to an old and already resolved issue but I'm sort of desperate.
I started to experience an issue that manifests very similarly like the referred post described. After trial and error, I was able to reproduce the issue reliably this way (when I skip any step, the issue does not occur):
- boot the PC
- start Photoshop
- start Word 2016
- type something in Word and copy it to clipboard
- switch to Photoshop
- observe that Photoshop is not responding, sometimes Word is not responding along with it, but both eventually recover in like 20 seconds
There is a catch. While the referred poster probably didn't have enough of RAM...
...for me, this issue emerged after I upgraded hardware of my PC including RAM! It is almost brand new build. Originally, I had 16 GB RAM and 512 GB SATA SSD. My software workflow that remains the same for years worked without issues back then. Now I have 32 GB RAM along with 1 TB NVME SSD and this strange issue (which is new to me) occurs. Here is a video: https://clipchamp.com/watch/ah1Xt9h36vF
I have already tried to no avail
searching Google for hours (the thread mentioned above is the closest to what I experience)
deleting user data of Photoshop
reinstalling Photoshop and Office
launching Photoshop or Word as administrator
various compatibility settings of Photoshop and Word
changing core affinity and priority of the Photoshop.exe and Winword.exe services
turning off HW acceleration of Photoshop
changing RAM allocation of Photoshop
Overriding Physical Memory https://appuals.com/photoshop-not-enough-ram-error/
switching from 32bit to 64bit version of Word
disabled Add-Ins in Word
upgrading from Windows 10 to Windows 11 (except mentioned components, I upgraded from 3rd gen to 11th gen Core i5, which is said to need W11 to utilize its full potential)
turning off virtual memory in Windows
setting "Adjust for the best performance of 'Background Services'" in Performance/Advanced options within Windows
setting "Adjust for the best performance" in Performance / Visual Effects options within Windows
new clean user profile in Windows
disabling clipboard history
using "sfc scannow" to repair Windows system files (it supposedly fixed some errors, but the issue still persisted)
setting various power modes including "Performance"
checking Task Manager if the RAM was overloaded (it was not by far)
updating BIOS and drivers (including Nvidia Studio drivers)
turning off power saving modes in BIOS
deactivating certain CPU cores in BIOS
running Memory Diagnostics Tool and MemTest: no issues were found
removing battery from my motherboard leading to time reset
CMOS reset of motherboard's BIOS
changing RAM modules combinations (I'm using two modules, I tried all combinations you can imagine)
But when I go to MSCONFIG and select SELECTIVE STARTUP, go to SERVICES, enable MICROSOFT OFFICE CLICK-TO-RUN SERVICE only (needed for Word to run) and obligatory services (they auto-enable after pressing APPLY and getting THE PARAMETER IS INCORRECT warning) and RESTART computer clipchamp.com/watch/FXBaqjdVe1P , the issue is gone. I guess it means that certain service is causing the issue, but I was not able to identify it. Working with MSCONFIG is somewhat difficult. Disabling certain services cancels SELECTIVE STARTUP in favor of NORMAL STARTUP or make Windows unusable.
Any ideas? Unfortunately, some other CPU, MB or SSD is unavailable to me for the purpose of exchange.
Thank you.
