I have been using Dell XPS 13 9370 with Lenovo 4K monitor connected with USB-C cable only (USB-hub for mouse + keyboard, power delivery 60 W) and it was working smoothly.
Recently I bought a new monitor for another working location. It is 27" iiyama ProLite XUB2792QSN-B5. I used the same setup but suddenly the monitor is disconnecting from laptop randomly. This monitor has 65 W PD and a lower resolution. I even decreased the frequency to minimum, exchanged the cable to 40 Gbps but nothing helps.
Unfortunately, I cannot return this monitor. I use only one monitor, the laptop lid is closed. Vendor says that no drivers are needed. Any idea how to fix this?
Event Type Event Time Device Name Description Device Type Drive Letter Serial Number Vendor ID Product ID Vendor Name Product Name Firmware Revision USB Class USB SubClass USB Protocol
Unplug 07.01.2024 17:56:33 Port_#0003.Hub_#0003 ASIX AX88179A USB 3.2 Gen1 to Gigabit Ethernet Adapter Vendor Specific 01234567890000 0b95 1790 ASIX Electronics Corp. 2.00 ff ff 00
Unplug 07.01.2024 17:56:33 Port_#0006.Hub_#0003 USB Input Device HID (Human Interface Device) 0bda 1100 Realtek Semiconductor Corp. 1.01 03 00 00
Unplug 07.01.2024 17:56:33 Port_#0001.Hub_#0002 Generic USB Hub Unknown 0bda 5411 Realtek Semiconductor Corp. 0.02 00 00 00
Unplug 07.01.2024 17:56:33 Port_#0001.Hub_#0003 USB Input Device HID (Human Interface Device) 1bcf 0005 Sunplus Innovation Technology Inc. 0.14 03 01 02
Unplug 07.01.2024 17:56:33 Port_#0002.Hub_#0003 USB Composite Device Unknown 413c 2113 Dell Computer Corp. 1.08 00 00 00
Unplug 07.01.2024 17:56:33 0000.0014.0000.001.002.000.000.000.000 USB Input Device HID (Human Interface Device) 413c 2113 Dell Computer Corp. 1.08 03 01 01
Unplug 07.01.2024 17:56:33 0000.0014.0000.001.002.000.000.000.000 USB Input Device HID (Human Interface Device) 413c 2113 Dell Computer Corp. 1.08 03 00 00
Plug 07.01.2024 17:56:34 Port_#0001.Hub_#0002 Generic USB Hub Unknown 0bda 5411 Realtek Semiconductor Corp. 0.02 00 00 00
Plug 07.01.2024 17:56:34 Port_#0003.Hub_#0003 ASIX AX88179A USB 3.2 Gen1 to Gigabit Ethernet Adapter Vendor Specific 01234567890000 0b95 1790 ASIX Electronics Corp. 2.00 ff ff 00
Plug 07.01.2024 17:56:34 Port_#0006.Hub_#0003 USB Input Device HID (Human Interface Device) 0bda 1100 Realtek Semiconductor Corp. 1.01 03 00 00
Plug 07.01.2024 17:56:34 Port_#0001.Hub_#0003 USB Input Device HID (Human Interface Device) 1bcf 0005 Sunplus Innovation Technology Inc. 0.14 03 01 02
Plug 07.01.2024 17:56:34 Port_#0002.Hub_#0003 USB Composite Device Unknown 413c 2113 Dell Computer Corp. 1.08 00 00 00
Plug 07.01.2024 17:56:34 0000.0014.0000.001.002.000.000.000.000 USB Input Device HID (Human Interface Device) 413c 2113 Dell Computer Corp. 1.08 03 01 01
Plug 07.01.2024 17:56:34 0000.0014.0000.001.002.000.000.000.000 USB Input Device HID (Human Interface Device) 413c 2113 Dell Computer Corp. 1.08 03 00 00
