1

I was having issues with Windows 11 restarting by itself some months ago, which started happening after a Windows update, so it was obvious the update was bad, so with trial and error I found the culprits and uninstalled 2 updates and the problem disappeared.

The specifics to the issue was that it only happened in the mornings! Around 4 AM, which at those times I don't use the PC and it's just idle. The Event Viewer would have a log saying The computer has rebooted from a bugcheck.

Now after months, I updated Windows again and the issue is back. My PC restarted at 6 AM. I was wondering were those 2 updates that I uninstalled are now installed again with the new update?! Or is the new update alone causing this?!

So I searched on how to view Windows Update history logs:

Windows 11 PC restarted automatically?

https://winaero.com/find-windows-update-log-windows-10/

But what I need is some logs that will tell me:

  1. At date/time Windows installed KB* update.
  2. At date/time you uninstalled KB* update.

So I need to know the ID of the updates I uninstalled at that time, and this helps me troubleshoot and understand which update is bad. Last time I had to uninstall updates one by one and wait a day to see if PC crashes again or not, so knowing the ID's of the updates helps me find the bad updates faster.

I also looked at the issue itself, it's something related to ntoskrnl when I analyzed the dump with WinDBG and BlueScreenView (from Nirsoft) so I've already done all these:

https://www.auslogics.com/en/articles/fix-ntoskrnl-exe-bsod/

https://answers.microsoft.com/en-us/windows/forum/all/the-computer-has-rebooted-from-a-bugcheck/b905c715-e1e8-4d50-8e7f-46424a260deb

https://www.elevenforum.com/t/reccurring-bsod-on-bootup-ntoskrnl-exe-bugcheck-code-0xc000021a.18447/

https://learn.microsoft.com/en-us/answers/questions/1305411/how-to-fix-ntoskrnl-exe-and-wdf01000-sys-irql-not

https://forums.tomshardware.com/threads/bsod-caused-by-ntoskrnl-exe-on-pc-startup-or-shutdown.3714853/

https://forum-en.msi.com/index.php?threads/bsod-since-bios-update.356563/

https://www.tenforums.com/tutorials/5472-view-windows-update-history-windows-10-a-2.html

In short, I have done integrity verifications such as:

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
chkdsk /r /f

I have also ran a Windows Memory Diagnostic and there were no issues, so I know this is not a hardware issue or software issue. It's just the Windows 11 update that is bad or incompatible with my MSI motherboard. One of the links above have suggested that a Windows update can cause this, so I'll leave it at that, don't want to unnecessarily update BIOS, MSI does not suggest that.

Shayan
  • 1,893

0 Answers0