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I have an issue,

When I get a plain text format email (or sending one to myself) and then forwarding it within my organisation. Strange things happens with Swedish Characters ÅÖÄ and special characthers like @£$€.

Swedish characters ÅÄÖ will become for example = +AOUA5AD2- +AEAAowAkIKwAew-

First hand plain text email nothing happends. But when i send/forward an email that i already got that is in plain text format the above happens.

I have standard html/utf8 setting for my outlook and this doesnt happend to just me.

As4rikru
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3 Answers3

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Ok, so this seems to be what we experienced with plain text emails. When you receive email encoded in plain text and you reply that email gets converted to UTF7 charset. Seems to be related to application of labeling policy. We fixed this in our tenant with the help of MS support.

And it happens when you reply from Outlook but not from Outlook on the web. In OWA this did not happen for us.

Stolle99
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I can't comment due to not being here long enough, so let's hope this is an answer and it's correct.

In the plain-text part of your multipart mime email there is probably a sub-heading that says charset. The mail sent to you is going to be in a different char set from the one you use e.g. it'll be ISO-8859 and you are sending in UTF8. This screws up certain chars esp. things like symbols, diacritics etc.

For example, I've just looked at an incoming mail and it has a header

Content-Type: text/plain; charset="us-ascii"
Pete
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I have done the below test:

Create a new email > change it format to plaint text > type the "Test+AOUA5AD2- +AEAAowAkIKwAew-" field in the email body > send it to myself > forward the sent email to other account.

The email body is shown as "Test+AOUA5AD2- +AEAAowAkIKwAew-", which doesn't reproduce your issue. Is there any difference between my test and your steps? If not, what's the version of your Outlook? (File>Office account>About Outlook)

In order to further confirm if the issue is related to your Outlook desktop client, please log in to your web mail and do the same test to check if the issue persists.

Christy
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