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For the last year and a half, and on two Windows 11 clean installations, I have been using Logitech's Onboard Memory Manager (OMM) to manage the binds on my mouse (the G502X Lightspeed). Last weekend, I did another clean install of Windows 11, this time version 24H2 (26100.2314). Now all of a sudden, the application does not want to launch. I have the same drivers I've been using since I got the mouse, so i crossed that out. Older versions of the application were also mot opening, so its not the application.

Hours of googling phrases like "onboard memory manager not opening" produced nothing. A while later I opened Reliability Monitor to look at errors unrelated to the OMM problem and I instantly noticed the wall of critical events related to Onboard Memory Manager.

Here is one of the entries:

Source
OnboardMemoryManager

Summary Stopped working

Date ‎12/‎7/‎2024 8:00 PM

Status Report sent

Description Faulting Application Path: C:\Users\XXX\AppData\Local\Programs\OnboardMemoryManager\OnboardMemoryManager_2.2.5062.exe

Problem signature Problem Event Name: CLR20r3 Problem Signature 01: OnboardMemoryManager_2.2.5062 Problem Signature 02: 2.2.5062.0 Problem Signature 03: 66ea736d Problem Signature 04: mscorlib Problem Signature 05: 4.8.9290.0 Problem Signature 06: 67214b29 Problem Signature 07: 43f6 Problem Signature 08: a4 Problem Signature 09: System.BadImageFormatException OS Version: 10.0.26100.2.0.0.768.101 Locale ID: 1033 Additional Information 1: fe71 Additional Information 2: fe719b23ae8b2d7c6e941df86d80f491 Additional Information 3: c708 Additional Information 4: c70862cbc9e49aa050e715d1b3ed7c81

Extra information about the problem Bucket ID: 7805f3e8acd2d6334213aab023ba186b (1302572390730569835)

Another hour or so of googling and the closest thing I found related tomy situation was this this post. Along with this, there were some results that point to a problem with my .NET version, but I confirmed with powersehll that i have it installed.

PSChildName Version
----------- -------
Client      4.8.09032
Full        4.8.09032
Client      4.0.0.0[enter link description here][2]

I'm at my wits end, so any help is appreciated.

Here is a specsheet of my laptop if that helps in any way.

Update: Ok, so the problem may not be Windows, or maybe it is. I don't know anymore. I had a Windows 10 USB laying around (My laptop came with W10) so I decided to install it and... Onboard Memory Manager still doesn't launch. A whole OS downgrade. It has to be a missing software component because the the issue is obviously not tied to the OS. I already explored the .NET route but installing Desktop Runtime versions 6, 8, 9.

1 Answers1

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Update: "Wait, so it was a C++ Redistributable problem? Always has been."

So basically, I installed G-HUB. OMM Worked after that. Then I got curious, what did the installation of G-HUB do that allowed OMM to work. I looked through some logs and found that a couple of Visual C++ Runtimes we're installed along with G-HUB.

Screen snip from Windows Reliability Monitor

So I went and uninstalled both G-Hub and the Visual C++ Runtimes and attempted to launch OMM again. It did not launch. I then downloaded and installed the latest redistributable offered by Microsoft. After which, OMM launched. I don't understand why Logitech omitted this requirement.