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In the past, there's been an issue with Microsoft not allowing you to deactivate an Expression Studio key. Basically, you get two keys per license. If you assign both keys (say one to a desktop and one to a laptop), then you upgrade to a new machine (say you replace your laptop or upgrade some of the hardware), you have to buy a new copy of Expression Studio ($600 for Ultimate). This seems ludicrous to me, and I'm wondering if anyone knows if this policy is still in place. I can't seem to find a EULA online anywhere, so I don't know where to find this information. I know my laptop is due for replacement soon, and I want to know if I'm going to have to sink $600 into a software product I already purchased.

For background, please refer to this thread on the Microsoft Expression forums: http://social.expression.microsoft.com/Forums/en-US/general/thread/da5587bc-b098-4c6a-9a56-af3608d940d0

Note that this thread is locked. Microsoft doesn't seem to want people to discuss this. This is one reason I'm posting here rather than on that site.

Tamara Wijsman
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devuxer
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1 Answers1

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I have found that if you are unable to activate online, call the Phone Activation call center. After the IVR activation fails, you will be transferred to a representative. I have never been denied after telling them that I got a new machine and need an activation code.

BenGC
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