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I want to use TV8 between my home & work PCs (both running win7 pro). The problem is that my work pc is configured to lock after 5mins of inactivity and to relog back again you have to press Ctr+Alt+Del and insert your password.

The above feature seems to prevent TV8 from remote control, even if the application is still running inside the locked session with admin rights.

All I get is the message

enter image description here

The screen cannot be captured at the moment. This is probably due to fast user switching or a disconnected/minimized Remote Desktop session.

Is there a workaround on this?

Ramhound
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lephleg
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9 Answers9

7

There are two kinds of TeamViewer "ID":s. User ID and Server ID. When setting up unattended access on newer versions of Windows Server, I had extreme problems with getting it to work without first having a logged in user on the server, and minimizing the RDP session or closing it resulted in this annoying error message about The screen cannot be captured at the moment.

The solution is to:

  • enable the Teamviewer service to access the desktop (check the box "Allow service to interact with desktop", under the the "Log On" tab on the service in services.msc)
  • enable multi user support in Team Viewer (Extras, Options, Asvanced, Show advanced options, General Advanced Settings, Enable enhanced multi user support (for Terminal Server))
  • Use the Server ID, not the User ID, when connecting.

The Server ID can be found by clicking the blue exclamation mark right next to the User ID on the main panel.

This works on Windows Server 2012 R2, and most likely older as well.

MattBianco
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3

TeamViewer needs a running service on the remote PC if you want to connect to a locked session (depends on the Windows version though). The service should be installed if you install TeamViewer.

Maurice Gilden
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1

For Teamviewer version 12+ they have this option in top menu bar under Actions > Send Ctrl + Alt + Del.

enter image description here

Danish Adeel
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1

You need to add TeamViewer program as a basic task in Task Scheduler Window (search from Start menu) then do configure the options for the basic task.

Useful options are start the task (in Task Trigger) when the computer starts to open, run the task that executes the program whether the user is logged on or not, hide the task (optional), wake computer to run the task, etc..

Simple as that!

Dave M
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Rukino Jinsen
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0

Did you try this on your work PC?

:teamviewer: options -> security -> windows logon -> allow all

Mokubai
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jansmolders86
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0

I had the similar issue and just got help from teamviewer support that worked. here it is

Please activate the following setting in your TeamViewer options in TeamViewer --> Extras --> Options --> Advanced --> Show advanced settings --> General advanced settings --> [ ] Enhanced multi user support

This function makes it possible for TeamViewer to get different TeamViewer Ids in different sessions (User/Server session) and can also resolve issues with fast user switching.

Please make sure to connect to TeamVIewer server id --> TeamViewer --> Help --> About

when you have the server ID create a new connection based on the server id from your home computer.

ondrobaco
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I know my answer is pretty late but I let this in case someone else is having the same issue. The server that you're trying to connect has to have Teamviewer automatically start on windows logon (that option appears when you install the program) so it can create the teamviewer as a service and then allow teamviewer to automatically "turn on" the computer. (You need to reboot if the installer asks, so if is a server it's pretty hard to do it)

churchill
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Can you check if you have any remote desktop connection opened in the workpc machine in minimized state .If it is please disconnect any unused remote desktop session from the work pc and check whether you are able to connect from your pc without any errors.

Usually locked screen can be unlocked using the option from the teamviewer interface by going to the menu from actions -> ctrl+alt+del.This wont play role in giving this type of error

BDRSuite
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0

Go to Actions -> Remote reboot -> log off then you'll get disconnected.

Now login with the same user id and password and this will resolve the issue.

Mokubai
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shazma
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