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We have a local firm that supplies our community with internet service. They are contracted to supply "at least" 10Mbps. However, during peak usage times I find they do not meet this standard. Using their speedtest server, they are in the 5-11 range.

Every time we complain, they come out and test our service and they get 10Mbps, but they never check in the morning when usage in our community is the greatest.

What I'm looking for is a tool that we connect directly to a modem that monitors and records the speeds to we can prove to the provider that they are not meeting their contract.

I need to use their speedtest server and I need to automatically record the speeds that are measured. Possibly something like once an hour.

Any ideas?

user302477
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1 Answers1

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It won't work for two reasons:

  1. The issue is not the modem speed, but the speed of the network that carries traffic to the modem.

  2. If you try to measure downstream from the modem, you'll have to add in other traffic sources. For example, if you're downloading at 5Mbps and the speed tests gives 6Mbps, that is the ISP delivering more than 10Mbps, not less. So you cannot automate it. Someone must know what else is going on at the time.

The provider knows whether their pipes are congested and, if so, when and how much. If they're lying to you about the problem, then that's an issue that goes way beyond proving to them that they are lying.

David Schwartz
  • 62,365