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I got a Blue Screen and the computer restarted automatically. After the restart I got a message in a dialog box, and it asked whether I wanted to search online for a solution. However, I just closed the dialog box and restarted the computer again. The message in the dialogue box is as follows:

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033

Additional information about the problem: BCCode: 1000008e
BCP1: C0000005 BCP2: 99D4139A BCP3: B910DB14 BCP4: 00000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\050314-33259-01.dmp
C:\Users\uname\AppData\Local\Temp\WER-55879-0.sysdata.xml

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I tried to open the minidump file. When opening the folder it asked me to get permanent access to the folder and I could then open the folder, but it still doesn't let me open the .dmp file. The second .xml file does not exist. Is it possible to analyse this message to understand what the problem was?

Heptite
  • 20,411
user13267
  • 1,873

2 Answers2

1

You Can view it with a Third Party Tool BlueScreenView http://www.nirsoft.net/utils/blue_screen_view.html

abhishekkannojia
  • 919
1

You should first install the Windows 7 Sp1 (6.1.7601), you still use the Win7 RTM version (6.1.7600).

If you still get crashes, you can analyze the dumps with Windbg and look for details about the Bug Check 0x1000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M that you got.

magicandre1981
  • 99,606