Historically, computers have worked with widely varying word sizes. For example, 36 or 40 bit words wasn't entirely uncommon in early electronic computers (these led to convenient 18- or 20-bit "half words" which were sufficient for many purposes, while the full-length words allowed larger quantities or more precision where that was needed).
These days, almost all general-purpose computers work with data in terms of power-of-two multiples of eight bits. Eight bits is a convenient quantity to use as a baseline, and it fits nicely into the "power of two" scheme that because of their binary nature computers have an easy time working with.
Consequently, hardware is designed to work with such multiples of eight-bit quantities, in a sort of self-reinforcing loop.
In all honesty, today's computers are often designed to work efficiently with significantly larger quantities than eight bits at a time: not uncommonly 32, 64 or even 128 bits at a time. Note that all of these are power-of-two multiples of eight bits, and as such can easily be deconstructed or combined if necessary.
On the lower level, storage capacities are often specified in terms of bits, because some systems don't work in terms of bytes. It's also a fixed quantity: eight-bit words fit a lot of uses, but not all, so whereas bytes might not apply in every situation, available-bit counts always remain the same.
As David Schwartz pointed out, showing bit quantities to the user would simply inflate the numbers without providing much (if indeed any) actual additional information. While an electronics engineer or firmware programmer can be expected to know how to work in bits, the average computer user cannot be expected to have such knowledge. Early personal computers also used encoding schemes that always encoded a single character as a single byte (or in a few cases, some small multiple of bytes), so the concept of "character = byte" was easy to convey. This isn't quite the case today with variable-length encodings such as UTF-8, but on the other hand storage capacities are so great these days that we don't normally need to worry about those details.